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GET IN TOUCH

We love our customers. Feel free to call us anytime. We are available via email, live chat or phone.

Customer Service

Phone +91 7303678716
Email info@stashout.co.in
Monday-Saturday

10:00am - 6:00pm EST

For questions regarding our products and services, you are also welcome to contact us by filling out the form below.

COME BY & SAY HI

StashOut

New Delhi, India
Opening Hours:
Monday to Saturday
10:00am - 6:00pm

  • What is Stashout and how does it works?
    Stashout is a sustainable thrifting app for clothing and accessories in India. Our platform connects sellers of pre-loved fashion items with eco-conscious buyers. Users can browse, buy, and sell second-hand clothing, shoes, and accessories all through our user-friendly mobile app. We verify the quality of items before they're listed to ensure a great experience for our community.
  • How does Stashout ensure the quality and authenticity of items?
    At Stashout, quality is our priority. We have a rigorous verification process for all items listed on our app. Sellers are required to provide detailed photos and descriptions of their items. Our team then reviews each listing before it goes live. For high-value or designer items, we may request additional proof of authenticity. If a buyer receives an item that doesn't match the description or quality standards, we offer a hassle-free return and refund process.
  • Is it safe to buy and sell on Stashout?
    Absolutely! We've implemented several security measures to ensure a safe environment for our users. All financial transactions are processed through secure payment gateways. We protect user data with encryption and never share personal information between buyers and sellers. Our user rating system and moderation team help maintain a trustworthy community. Additionally, we offer buyer protection policies to ensure you're satisfied with your purchase.
  • Can I return items I've purchased on Stashout?
    Yes, we offer a flexible return policy to ensure your satisfaction. If you're not happy with your purchase, you can initiate a return within 7 days of receiving the item. The item must be unworn, unwashed, and in the same condition as when you received it. Once we receive and verify the returned item, we'll process your refund. Please note that for hygiene reasons, certain items like swimwear and intimates may not be eligible for return unless they're unworn with original tags attached.
  • How do I list an item for sale on Stashout?
    Listing an item on Stashout is quick and easy: Open the Stashout app and tap on the "Sell" button. Take clear photos of your item from multiple angles. Our app will guide you on which shots are needed. Fill in the item details, including brand, size, condition, and price. Be honest and thorough in your description. Choose your shipping preferences. You can opt to ship the item yourself or use our integrated shipping service. Submit your listing for review. Our team will verify the listing and approve it, usually within 24 hours. Once approved, your item will be live on the app for buyers to discover! Remember, the better your photos and description, the more likely your item is to sell quickly.
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